Senior Digital Learning & Content Development Manager


Privately Held; 501-1000 employees; Telecommunications industry
July 2012April 2013 (8 months) London, United Kingdom
  • Oversee the ongoing management, initial development and launch of a new GSMA online Capacity Building portal, including:o Initial specification of the portal
    o Supplier selection and relationship management
    o Tailoring of approved Capacity Building content for online learning purposes
    o Daily administration of the portal post-launch
    o Ongoing management of online student registrations and certifications
  • Face-to-face delivery of GSMA-approved Capacity Building courses in market, on an ad hoc basis as required by training partners and/or governments, policymakers, and regulators.
  • Collaborate with the Content Manager to develop new courses and materials for addition to the GSMA course catalogue, as well as responsibility for periodic content refreshes.
  • Coach senior trainers and experts on effective constructivist pedagogical methods for face-to-face training delivery. Responsible for conducting periodic observations of trainers during course delivery and collating feedback for course modifications.
  • Develop creative teaching approaches, tools, and activities for training sessions.
  • Ensure sound, interactive pedagogy is entrenched in both the face-to-face and online course delivery.
  • Conduct “train the trainer” sessions with partner organizations including Diplo, USTTI and ESMT to support their delivery of GSMA content in-market.

Strategic Partnerships Manager – Connected Living Programme & Mobile for Development


Privately Held; 501-1000 employees; Telecommunications industry
April 2013 – Present London, United Kingdom

  • Managed/Delivered mLearning Tail activity for commercial collaboration in the Philippines. Consulting provided for this collaboration led to the deployment of two new commercial mLearning services in 2014, a first for both mobile network operators in the country who had previously only viewed mLearning as a CSR activity.
  • Strategic Partnerships/Relationship Management with the following key GSMA mLearning partners: UNESCO, ITU mPowering Development, mEducation Alliance, DFiD, European Schoolnet, mSchools, Qualcomm, and more. This included disseminating information to these stakeholders, social media outreach, and collaborative mLearning use case development.
  • Responsible for partnership strategy development with EU Schoolnet, an organization comprised of 30 Ministries of Education within the European Union.
  • Established and led the mLearning Leadership group which was comprised of 10 mobile network operators in North America, Europe, Asia and Africa that were actively leading deployments of mLearning products and services.
  • Researched and analyzed issues of data privacy and child online protection in support of outreach efforts to governments in Europe and North America around issues of concern with mLearning in classrooms.
  • Collaborated with Connected Living Marketing lead to implement mLearning website refresh, including content provision, website design ideas, embedding social media, and developing case studies and comms plans.
  • Supported mHealth & mLearning Special Interest Groups (SIGs) with content, expertise, guest speakers, etc.
  • – Assumed leadership of program development activities for proposed work with micro, small and medium enterprises (MSMEs) and mobile in October 2014. Prior to this time, I supported the same work with the Head of Mobile for Employment.
  • Gathered C-level support (including letters of endorsement and outreach to GSMA officers) from 25 mobile network operators in Africa and Asia for a proposed program of work around MSMEs and mobiles. This resulted in increased attendance to a GSMA event in Cape Town in November 2014, as well as visits to the GSMA HQ by interested mobile network operators.
  • Assisted the GSMA Strategy team in outreach to C-level mobile network operators about their interest in MSMEs as part of their commercial key performance indicators (KPIs).
  • Developed the MSMEs & Employment program structure and deliverables, gaining buy-in from the Head of GSMA’s Mobile for Development Team as well as the Senior Operations Manager. Work on program was halted in December 2014 to enable the overall M4D department strategy development process to be completed.

mEducation Knowledge/Commercial Manager & Regional Lead for Asia


Privately Held; 501-1000 employees; Telecommunications industry
April 2013Present London, United Kingdom

  • Developed, negotiated and now leading the implementation of a multi-stakeholder collaboration for mobile education in the Philippines between the Department of Education, the Technical Education and Skills Development Authority, and all three mobile network operators in the country (Globe Telecom, Smart Communications and Sun Cellular). This work will focus on providing mobile education opportunities for up to 1m out-of-school youths (OSYs) by 2015 and up to 4m OSYS by 2016. This collaboration, commercial in nature but with social good aims as well, is the first of its kind in the world.
  • Provide expertise and advice for GSMA members seeking to implement mobile learning projects. Serves as lead team member for consulting on projects that have a gender focus and/or involve learning environment design. Guides GSMA members on mobile education concept development.
  • The team leader for engagement with mobile network operators (MNOs) working in mobile learning and education in the ASEAN and East Asia regions, as well as Turkey. Devise market development and engagement strategies.
  • Build and draw upon existing resources and relationships in both the Education and Mobile sectors to obtain buy-in to the GSMA mEducation project.
  • Liaise with C-level executives and mobile education program leads to build new or strengthen and maintain existing relationships with the mEducation team. Advise external stakeholders of the services the mEducation team offers to GSMA members.
  • Created and manage the GSMA mEducation Twitter account. Increased team engagement with GSMA members (MNOs) and major mobile education players.
  • Introduce potential mEducation partners to GSMA members and assist with relationship development.
  • Managed a project for a mobile learning pilot focusing on gender and professional development in the Chinese context. Was responsible for facilitating the pilot by setting objectives, arranging meetings, and integrating gender considerations into the pilot implementation.

mEducation Events & Relationships Manager


Privately Held; 501-1000 employees; Telecommunications industry
July 2012April 2013 (8 months) London, United Kingdom

Events management:

  • Liaise internally and with event organisations to determine GSMA strategy at each event (e.g. demonstrations, speakers, stand etc.) and ensure successful presence
  • Liaise with GSMA external stakeholders (e.g. mobile operators, education sector) to ensure buy-in and contribution to events
  • Manage logistics e.g. ensure stand builds, demo products etc are done on time, on budget
  • Manage speakers (e.g. suggest speaking opportunities, liaise with nominees etc)
  • Establish and maintain relationships with event coordinators

Relationship management:

  • Build and draw upon existing relationships in both the Education and Mobile sectors to obtain buy-in to the GSMA mEducation project
  • Introduce potential mEducation partners and assist with relationship development
  • Assist with mEducation solution concept design

Associate Research Analyst

Pyramid Research

Privately Held; 11-50 employees; Telecommunications industry
September 2010July 2012 (1 year 11 months) London, United Kingdom
  • Synthesized, analyzed, and independently developed qualitative and quantitative research on telecommunications markets in the AME region. Quickly gained status as the in-house sub-Saharan Africa and mobiles for development specialist.
  • Created case studies and presentations based on M4D for major clients, including mobile network operators. Researched, organized and maintained a databank of global M4D case studies across all fields.
  • Authored or co-authored reports on telecommunications market trends in the AME region. M4D topics published included the themes of mEducation, mWomen, mMoney, and mAgriculture. Some of these reports received industry recognition from the GSMA, infoDev, Alcatel-Lucent and Nokia.
  • Provided significant writing contributions and supporting analysis for consulting bids related to the telecommunications sector in developing countries.
  • Created custom deliverables (reports, case studies) for major clients, including mobile network operators.
  • Supported the work of senior research analysts for the EMEA (Europe, Middle East and Africa) team for consulting projects, presentations and custom deliverables.
  • Collaborated with colleagues geographically dispersed in South America, North America, Europe, and Asia.
  • Consistently delivered products before the deadline or on time. Worked independently without day to day supervision.

Coordinator of Multicultural Services & Youth Leadership Programs

Pine Manor College

Educational Institution; 51-200 employees; Higher Education industry
July 2009August 2011 (2 years 2 months) Chestnut Hill, Massachusetts
  • Planned, implemented, and evaluated campus-wide programs that addressed the intersections of ethnicity, race, class, gender, religion, sexual orientation, disability, and other areas of diversity. On average, events were held three times a month and the most popular events attracted 200+ people.
  • Conducted dynamic leadership workshops for groups of 20+ high school girls throughout New England. During academic year 2009 – 2010, performed 42 workshops, a record in the history of the program. Feedback received for presentations was routinely a “5”, the highest rating possible for our evaluation.
  • Advised and supported five college student clubs and organizations which represent the diversity of the Pine Manor College community. Successfully revived three previously inactive student groups.
  • Supervised a team of 6-8 college student staff members throughout the year that was responsible for completing office-related assignments.
  • Planned, lead, and facilitated a series of summer leadership camps for high school and middle school-aged girls. Each camp hosted 15 or more students and was staffed by five college-aged camp counselors.
  • Planned and implemented diversity training opportunities for Resident Assistant college students who were responsible for the safety, health, and well-being of their peers.
  • Worked here full-time while completing my Master of Arts at the University of Massachusetts – Boston.

TEFL Teacher Trainer and Mentor

U.S. Peace Corps

Government Agency; 5001-10,000 employees; International Affairs industry
June 2008March 2009 (10 months) Antalaha, Madagascar

Peace Corps service in Madagascar ended early because of the program suspension of Peace Corps Madagascar due to political unrest.

  • Trained four adult Madagascar national English teachers in EFL classroom lesson plan preparation and presentation at the local high school. These teachers were responsible for classes of 50+ students.
  • Lead collaborative, team-teaching lessons in the EFL classroom with adult Madagascar national English teachers.
  • Prepared and instructed weekly vocabulary-building lessons for adult Madagascar national English teachers.
  • Mentored and directed activities of the English Conversation Club of Antalaha (ECCA), the after-school English club for 80+ high school students. Club activities included the collaborative production of a weekly radio program that taught English.

English Instructor

Marathon Oil Company

Public Company; 1001-5000 employees; MRO; Oil & Energy industry
May 2007May 2008 (1 year 1 month) Malabo, Equatorial Guinea
  • Taught general and business English classes to adult employees, many of whom were also representatives of the national government. Class levels ranged from beginner to advanced level.
  • Developed reusable supplementary materials to accompany each two hour lesson plan.
  • Performed weekly invigilator duties for the Human Resources Department by administering English and Spanish placement tests to identify new talent for the Marathon Oil Corporation.

EFL Teacher

Seongnam English Town

August 2006March 2007 (8 months) Seongnam, Gyeonggi-do, Korea
  • Taught and animated English lessons based on social justice and environmental themes for 6th grade students of Seongnam city.
  • Lead weekly evening extracurricular activities for 150+ overnight students that focused on English speaking practice in an entertaining manner. My specialty was instructing students in how to perform the “Cha Cha Slide,” as performed by Mr. C the Slide Man.
  • Devised interactive, fun lesson plans for students to enjoy during their stay, including a lesson plan on American Sign Language that was incorporated into the school textbook.

Tutor and ESL Parent Liaison

MasterMind Prep Learning Solutions

Privately Held; 1-10 employees; Education Management industry
November 2005June 2006 (8 months) Greensboro/Winston-Salem, North Carolina Area
  • Taught and lead weekly reading enrichment sessions with 2nd – 5th grade students whose current reading level was below grade level.
  • Used Spanish and English to teach a recent immigrant from Mexico. Assessed reading comprehension and performed oral word fluency checks on a weekly basis.
  • Made telephone calls to and interpreted for parents of Spanish-speaking students throughout the state of North Carolina.
Educational Institution; 5001-10,000 employees; Education Management industry
September 2005June 2006 (10 months) Greensboro/Winston-Salem, North Carolina Area
  • Taught 6th-8th grade non-native speakers of English at a middle school located in an area of the county primarily composed of low-income families.
  • Lead bi-annual English language assessments of ESL students. These assessments were performed with students individually.
  • Corresponded via e-mail and visited parents on a bi-monthly basis to discuss their child’s progress in the classroom.

Teacher Training Experience

  • TACCLE, April 2012 training for one-week in Ancona, Italy. This training for 33 participants was sponsored by the European Union. Served as an instructor to help teachers across a range of levels and subjects integrate ICTs into their teaching praxis. Specialized in the use of social media, Moodle, and blogs.
  • CVO Antwerpen, May 2012 one-day training in Antwerp, Belgium. This training for nearly 50 participants was to introduce teachers to the Moodle platform, which was due to be launched during summer 2012. Served as an instructor to help teachers understand appropriate use and course construction in Moodle.

ICT4E Volunteer Experience

Director of International Outreach for eLearning Programs

Give Something Back International Foundation

July 2009Present Ft. Lauderdale, USA
  • Developed and supervises the People Exchanging Perspectives (PEP) Program. This is an innovative e-pen pal program that in its pilot year connected 10 classrooms in the U.S., Canada, Taiwan, Thailand, Ghana, and Russia. In 2011, a postal-based pen pal exchange with classrooms in Kenya was inaugurated and includes pairings with schools in the U.S., Russia, Jordan, and Turkey.
  • Promotes the e-learning projects of GSBI through networking on global exchange collaboration websites.
  • Judges websites developed by primary and secondary classrooms during the Global Virtual Classroom Contest. Each contest year has an average of 10 participating teams composed of three classrooms from around the world.
  • Maintains an Excel spreadsheet of contact information for 40+ teachers interested in participating in e-learning projects.

Training Curriculum Developer and Website Content Developer/Editor


July 2009July 2012 Arusha, Tanzania
  • Developed and implemented a cross-cultural training and writing course on the Moodle Learning Management System. This course provided training for a female adult employee that incorporated principles of marketing and product sales.
  • Provided technological instruction in the usage of websites such as Flickr and Yahoo! Also virtually performed writing instructional lessons with the senior project manager of the company.
  • Developed the Terrawatu Facebook profile. Co-developed the new mission statement.
  • Revised and developed content for the launch of the new People-to-People Safaris (PPS) website. PPS is the for-profit branch of Terrawatu that also houses educational group tours and internships.
  • Provided in-person technology training, language lessons, and women’s empowerment sessions in Tanzania in July 2010.